Contact Us

We’re here to help — because your pet deserves the best! 🐾

At Prime Pet Zone, we value our customers and their furry friends. Whether you have a question about our products, need help with your order, or just want to share your pet’s experience, our team is always happy to assist.

Support
For all inquiries, contact us at:
📧 primepetzone@gmail.com

WhatsApp Support: +852 97028922

Our customer support team will respond within 24 business hours.

📦 Order & Shipping Inquiries
If you have questions about your order, shipping status, or tracking information, please include:

  • Your order number

  • The email address used at checkout

This helps us locate your order and provide a faster response.

🐶 Product & Return Assistance
Need help choosing the right product or want to initiate a return or exchange?
Check out our Return & Refund Policy or email us — we’ll guide you through the process.

💬 Business & Collaboration
For business inquiries, wholesale partnerships, or collaboration opportunities, please contact:
📧 primepetzone@gmail.com
Subject line: “Business Inquiry – Prime Pet Zone”

📍 Our Commitment
We aim to make every shopping experience smooth, secure, and satisfying.
Your feedback helps us improve and bring more joy to pets.

Prime Pet Zone
🌐 www.primepetzone.com

🐾 Premium Pet Accessories for Happy Pets